Refund & Cancellation

Last updated: 25 August 2026

Food is cooked fresh to order, so once the kitchen starts it cannot be resold. This policy sets out plainly when you can cancel and when we refund.

Cancelling an order

When	What happens
Before the kitchen starts preparing	Cancel free. Prepaid orders refunded in full.
After preparation has started	We cannot cancel, because the food has been made.
Pay-at-store orders	No money has been taken. Call us and we'll cancel it. Please do tell us, so food isn't wasted.

To cancel, call the outlet as soon as possible with your order number. Preparation usually begins within a few minutes of the order reaching the kitchen, so please call quickly.

When we refund in full

• We cancel your order — item unavailable, kitchen closed or at capacity
• You were charged but the order never reached us
• You were charged twice for the same order
• The order was wrong, incomplete, or the food was not of acceptable quality

When we don't refund

• Food not collected — prepared and held, but not picked up
• Delivery failed for reasons outside our control — wrong address, nobody reachable, refused at the door
• Change of mind after preparation has started
• Quality attributed to travel time on long-distance delivery — freshly made tandoori food is at its best soon after cooking

Something wrong with your order

Tell us within 2 hours of collection or delivery, with your order number and a photograph if possible. We will look into it and, where we're at fault, replace the item or refund it. Reports after that are harder to assess fairly.

Call +91 93194 12999.

Delivery charges

Delivery is fulfilled by an independent partner (Porter) and you pay the delivery charge directly to them. It is not part of your bill with us, and we cannot refund it. Any dispute about the delivery charge is between you and the delivery partner.

A refund from us covers the food only.

How refunds are paid

Method	Back to the original payment method via Razorpay. We do not refund to a different account.
Timeline	Initiated within 2 working days of approval. Your bank or UPI provider then typically takes 5–7 working days.
Amount	Includes the GST charged on the refunded items.
Pay-at-store	Nothing to refund — no payment was taken.

The time after we initiate a refund is controlled by your bank, not by us.

If you're not satisfied

Contact our grievance officer. We aim to acknowledge within 48 hours and resolve within 30 days.

Name	Gaurav Batra
Phone	+91 93100 11161
Address	DSS 47, High Street 52, HSVP Market, Sector 52, Gurugram, Haryana 122002

This policy forms part of our Terms & Conditions.

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