Terms & Conditions

Last updated: 25 August 2026

Who we are

This website and the ordering service on it are operated by Earnest Foodworks Private Limited ("we", "us", "our"), a company incorporated in India, trading under the brand Dhabe Wale Sardar Ji.

Registered officeDSS 47, High Street 52, HSVP Market,
Sector 52, Gurugram, Haryana 122002
GSTINUnder application
FSSAI licenceUnder application
Contact+91 93194 12999

By placing an order you agree to these terms. If you do not agree, please do not use the service.

Your account

Ordering requires a mobile number verified by one-time password (OTP). You are responsible for keeping access to that number secure. We treat any order placed from a verified session as placed by you.

You must be 18 or older to place an order.

Orders

Menu items are shown by outlet and are subject to availability. Displaying an item is an invitation to order, not an offer. A contract is formed only when we accept your order after payment (or, for pay-at-store orders, when you confirm it).

We may decline or cancel an order — for example if an item is unavailable, the kitchen is closed or at capacity, the delivery address is outside a serviceable area, or we suspect misuse. If we cancel an order you have already paid for, we refund it in full.

Prices and taxes

All menu prices are in Indian Rupees and are exclusive of taxes. GST at 5% (2.5% CGST + 2.5% SGST) is added at checkout and shown separately before you pay. Prices may change without notice, but the price shown when you place an order is the price you pay for that order.

Payment

Depending on your order, you may be offered:

  • Pay at the store — you pay when you collect. Available for takeaway and dine-in orders below ₹1,000 only.
  • Pay now — online payment processed by Razorpay. Always available.

Orders of ₹1,000 or more, and all delivery orders, must be paid online before we begin preparing them.

Online payments are handled by Razorpay. We do not receive or store your card, UPI or banking details. Razorpay's own terms apply to the payment itself.

Collection and dine-in

For takeaway, please collect within a reasonable time of the order being ready. Freshly prepared food deteriorates; we cannot hold or replace food left uncollected.

For dine-in (Park & Eat), providing your vehicle registration helps our staff bring your order to you. It is optional, and without it collection may take longer.

Delivery

Delivery is fulfilled by an independent third-party partner (Porter), not by us.

  • Delivery charges are not included in your bill and are payable by you directly to the delivery partner.
  • Delivery times are estimates and depend on distance, traffic and partner availability.
  • We are responsible for the food we prepare. We are not liable for delays, conduct or charges arising from the delivery partner's service.
  • Please give an accurate address and a reachable number. We cannot refund orders that fail because the address was wrong or nobody was available.

Food quality is best close to preparation. Longer distances may affect it, and that is not grounds for a refund on quality alone.

Food, allergens and dietary information

Our kitchens handle wheat, dairy, nuts, mustard, soya and other allergens, and prepare vegetarian and non-vegetarian food in a shared environment. We cannot guarantee any dish is free from traces of another ingredient. If you have an allergy or dietary requirement, please speak to us before ordering.

Calorie and protein figures shown on the gym menu are indicative estimates for a standard portion and may vary. They are not medical or nutritional advice.

Cancellations and refunds

See our Refund & Cancellation Policy, which forms part of these terms.

Acceptable use

Do not place fraudulent or fake orders, interfere with the service, attempt unauthorised access, or misuse our OTP system. We may suspend accounts and refuse service where we reasonably suspect misuse.

Liability

Nothing here excludes liability that cannot be excluded under Indian law, including for death or personal injury caused by our negligence.

Subject to that, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of India. Courts at Gurugram, Haryana have exclusive jurisdiction.

Grievance officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable information technology rules:

NameGaurav Batra
Phone+91 93100 11161
AddressDSS 47, High Street 52, HSVP Market,
Sector 52, Gurugram, Haryana 122002
Response timeWe aim to acknowledge within 48 hours and resolve within 30 days

Changes

We may update these terms. The version published here when you place an order is the one that applies to it.

← Back to Dhabe Wale Sardar Ji